/* ─────────────────────────────────────────────────────────────
   help-center.css — User-facing widget styles
   Used by HelpCenter, FAQPanel, TicketPanel, ChatPanel. Separate from
   agent-panel.css (which is dark-slate for super-admin).
   Defaults to a light-on-card palette; overrides via CSS vars on
   the host page or via primaryColor option on HelpCenter.
   ────────────────────────────────────────────────────────────── */

.help-center-root {
  /* Color tokens with sensible defaults; host pages may override.
     All tokens defer to host page vars first — so dark-themed pages
     (admin.html, super-admin.html) automatically pick up matching
     hover/soft backgrounds and don't end up with hard-coded light
     backgrounds against light text. */
  --hc-primary: var(--blue, #3b82f6);
  --hc-primary-hover: var(--blue-light, #60a5fa);
  --hc-text: var(--text, #0f172a);
  --hc-text-soft: var(--text-secondary, #64748b);
  --hc-text-muted: var(--text-muted, #94a3b8);
  --hc-bg: var(--bg-card, #ffffff);
  --hc-bg-soft: var(--bg, #f8fafc);
  --hc-bg-hover: var(--bg-hover, #f1f5f9);
  --hc-border: var(--border, #e2e8f0);
  --hc-border-soft: var(--border, #f1f5f9);
  --hc-danger: var(--red, #ef4444);
  --hc-success: var(--green, #22c55e);
  --hc-warn: var(--orange, #f97316);
  --hc-shadow: 0 10px 32px rgba(15, 23, 42, 0.18);
  font-family: 'Inter', system-ui, -apple-system, BlinkMacSystemFont, sans-serif;
  color: var(--hc-text);
  box-sizing: border-box;
}
.help-center-root *,
.help-center-root *::before,
.help-center-root *::after { box-sizing: border-box; }

/* The default .help-center-panel rule below sets display:flex which
   would override the [hidden] attribute's UA default of display:none.
   Explicit override so toggling .hidden via JS actually hides. */
.help-center-root [hidden] { display: none !important; }

/* ── Floating bubble ────────────────────────────── */
.help-center-floating .help-center-bubble {
  position: fixed;
  right: 20px; bottom: 20px;
  width: 56px; height: 56px;
  border-radius: 28px;
  background: var(--hc-primary);
  color: #fff;
  border: none;
  box-shadow: var(--hc-shadow);
  cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  font-size: 26px; line-height: 1;
  z-index: 9990;
  transition: transform 0.15s, background 0.15s;
}
.help-center-floating .help-center-bubble:hover { background: var(--hc-primary-hover); transform: scale(1.04); }
.help-center-bubble-icon { line-height: 1; }
.help-center-bubble-badge {
  position: absolute; top: -4px; right: -4px;
  min-width: 20px; height: 20px; padding: 0 6px;
  background: var(--hc-danger); color: #fff;
  border-radius: 10px; font-size: 11px; font-weight: 700;
  display: inline-flex; align-items: center; justify-content: center;
  border: 2px solid var(--hc-bg);
}

/* ── Panel container ────────────────────────────── */
.help-center-panel {
  background: var(--hc-bg);
  color: var(--hc-text);
  border: 1px solid var(--hc-border);
  border-radius: 14px;
  box-shadow: var(--hc-shadow);
  display: flex; flex-direction: column;
  overflow: hidden;
}
.help-center-floating .help-center-panel {
  position: fixed;
  right: 20px; bottom: 88px;
  width: 380px; max-width: calc(100vw - 32px);
  height: 520px; max-height: calc(100vh - 110px);
  z-index: 9991;
}
.help-center-inline .help-center-panel { width: 100%; min-height: 520px; }

/* ── Header (tabs + close) ──────────────────────── */
.hc-header {
  display: flex; align-items: stretch;
  border-bottom: 1px solid var(--hc-border);
  background: var(--hc-bg-soft);
}
.hc-tabbar { display: flex; flex: 1; }
.hc-tab {
  flex: 1; padding: 12px 8px;
  background: transparent; color: var(--hc-text-soft);
  border: none; border-bottom: 2px solid transparent;
  font-size: 13px; font-weight: 600; cursor: pointer;
  font-family: inherit;
}
.hc-tab:hover { color: var(--hc-text); background: var(--hc-bg-hover); }
.hc-tab.active { color: var(--hc-primary); border-bottom-color: var(--hc-primary); background: var(--hc-bg); }
.hc-close-btn {
  width: 40px; background: transparent; border: none;
  color: var(--hc-text-soft); font-size: 22px; cursor: pointer; font-family: inherit;
  line-height: 1;
}
.hc-close-btn:hover { color: var(--hc-text); background: var(--hc-bg-hover); }

/* ── Body ──────────────────────────────────────── */
.hc-body { flex: 1; overflow-y: auto; background: var(--hc-bg); position: relative; }

/* ── Email prompt (anon) ───────────────────────── */
.hc-email-prompt {
  display: flex; flex-direction: column; gap: 8px;
  padding: 14px 16px;
  background: var(--hc-bg-soft);
  border-bottom: 1px solid var(--hc-border);
  position: sticky; top: 0; z-index: 5;
}
.hc-email-label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; font-weight: 600; color: var(--hc-text-soft); }
.hc-email-input {
  width: 100%; padding: 8px 10px; font: inherit;
  background: var(--hc-bg); color: var(--hc-text);
  border: 1px solid var(--hc-border); border-radius: 8px;
}
.hc-email-input:focus { outline: none; border-color: var(--hc-primary); }
.hc-email-input.hc-input-error { border-color: var(--hc-danger); }
.hc-email-save {
  align-self: flex-start; padding: 7px 14px;
  background: var(--hc-primary); color: white;
  border: none; border-radius: 6px; font-size: 13px; font-weight: 600;
  cursor: pointer; font-family: inherit;
}
.hc-email-save:hover { background: var(--hc-primary-hover); }
.hc-email-hint { font-size: 11px; color: var(--hc-text-muted); }

.hc-tab-mount { padding: 12px 14px 16px; }

/* ── Shared buttons + empty states ─────────────────── */
.hc-btn {
  padding: 8px 14px; border-radius: 6px; border: 1px solid transparent;
  cursor: pointer; font-size: 13px; font-weight: 600; font-family: inherit;
}
.hc-btn-primary { background: var(--hc-primary); color: white; }
.hc-btn-primary:hover:not(:disabled) { background: var(--hc-primary-hover); }
.hc-btn-primary:disabled { opacity: 0.6; cursor: not-allowed; }
.hc-btn-secondary { background: var(--hc-bg-hover); color: var(--hc-text); border-color: var(--hc-border); }
.hc-btn-secondary:hover { background: var(--hc-bg-soft); }
.hc-empty-state {
  padding: 24px 16px; text-align: center;
  display: flex; flex-direction: column; gap: 10px; align-items: center;
  color: var(--hc-text-soft); font-size: 13px;
}
.hc-empty-state-small { padding: 16px; text-align: center; color: var(--hc-text-muted); font-size: 12px; }
.hc-empty-title { font-size: 14px; font-weight: 600; color: var(--hc-text); }
.hc-empty-body { font-size: 12px; color: var(--hc-text-soft); }

.hc-back-btn {
  background: transparent; color: var(--hc-text-soft);
  border: none; cursor: pointer; font-size: 14px; padding: 4px 8px; font-family: inherit;
}
.hc-back-btn:hover { color: var(--hc-text); }

/* ── FAQ panel ────────────────────────────────── */
.faq-panel { display: flex; flex-direction: column; gap: 12px; }
.faq-search-row { display: flex; flex-direction: column; gap: 4px; }
.faq-search-input {
  width: 100%; padding: 8px 12px; font: inherit;
  background: var(--hc-bg); color: var(--hc-text);
  border: 1px solid var(--hc-border); border-radius: 8px;
}
.faq-search-input:focus { outline: none; border-color: var(--hc-primary); }
.faq-result-count { font-size: 11px; color: var(--hc-text-muted); min-height: 14px; }

.faq-content { display: flex; flex-direction: column; gap: 14px; }
.faq-category { border: 1px solid var(--hc-border); border-radius: 10px; overflow: hidden; background: var(--hc-bg); }
.faq-category-header {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 12px; background: var(--hc-bg-soft);
  font-size: 13px; font-weight: 600; color: var(--hc-text);
  border-bottom: 1px solid var(--hc-border-soft);
}
.faq-category-icon { font-size: 16px; }
.faq-category-questions { display: flex; flex-direction: column; }
.faq-question-block { border-bottom: 1px solid var(--hc-border-soft); }
.faq-question-block:last-child { border-bottom: none; }
.faq-question {
  display: flex; justify-content: space-between; align-items: center;
  width: 100%; padding: 10px 12px;
  background: transparent; color: var(--hc-text); text-align: left;
  border: none; cursor: pointer; font: inherit;
}
.faq-question:hover { background: var(--hc-bg-hover); }
.faq-question-text { font-size: 13px; font-weight: 500; flex: 1; }
.faq-question-chevron { color: var(--hc-text-muted); font-size: 16px; margin-left: 8px; }
.faq-question-block.open .faq-question { background: var(--hc-bg-hover); font-weight: 600; }
.faq-answer { padding: 10px 12px 12px; background: var(--hc-bg); }
.faq-answer-body { font-size: 13px; line-height: 1.55; color: var(--hc-text-soft); white-space: pre-wrap; }
.faq-vote-row { margin-top: 8px; display: flex; gap: 8px; align-items: center; }
.faq-vote {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 4px 10px; background: var(--hc-bg-soft); color: var(--hc-text-soft);
  border: 1px solid var(--hc-border); border-radius: 14px;
  font-size: 12px; font-weight: 600; cursor: pointer; font-family: inherit;
}
.faq-vote:hover:not(:disabled) { color: var(--hc-text); background: var(--hc-bg-hover); }
.faq-vote:disabled { opacity: 0.5; cursor: not-allowed; }
.faq-vote.voted { background: rgba(34,197,94,0.15); color: var(--hc-success); border-color: rgba(34,197,94,0.35); }
.faq-vote.voted-down { background: rgba(239,68,68,0.12); color: var(--hc-danger); border-color: rgba(239,68,68,0.35); }
.faq-vote-icon { font-size: 11px; }
.faq-vote-hint { font-size: 11px; color: var(--hc-text-muted); margin-left: 4px; }

.faq-footer { display: flex; justify-content: center; padding-top: 4px; }

/* ── Ticket panel ──────────────────────────────── */
.ticket-panel { display: flex; flex-direction: column; min-height: 100%; }
.ticket-list-wrap { display: flex; flex-direction: column; gap: 12px; }
.ticket-list-top { display: flex; justify-content: flex-end; }
.ticket-section { display: flex; flex-direction: column; gap: 6px; }
.ticket-section-header {
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.6px;
  color: var(--hc-text-muted); padding: 4px 2px;
  display: flex; align-items: center; justify-content: space-between;
}
.ticket-section-header.collapsible {
  background: transparent; border: none; cursor: pointer;
  text-align: left; width: 100%; font-family: inherit;
}
.ticket-section-header.collapsible:hover { color: var(--hc-text-soft); }
.ticket-section-chevron { font-size: 14px; }
.ticket-list { display: flex; flex-direction: column; gap: 6px; }
.ticket-list-item {
  border: 1px solid var(--hc-border); border-radius: 10px;
  padding: 10px 12px; cursor: pointer; background: var(--hc-bg);
  transition: border-color 0.1s, background 0.1s;
}
.ticket-list-item:hover { background: var(--hc-bg-hover); border-color: var(--hc-primary); }
.ticket-list-row { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.ticket-list-subject {
  font-size: 13px; font-weight: 600; color: var(--hc-text); flex: 1;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.ticket-list-meta { margin-top: 4px; display: flex; gap: 8px; font-size: 11px; color: var(--hc-text-muted); }
.ticket-list-assignee { color: var(--hc-text-soft); }

.ticket-status-pill {
  display: inline-block; flex-shrink: 0;
  font-size: 10px; font-weight: 700; text-transform: uppercase;
  padding: 2px 8px; border-radius: 10px; letter-spacing: 0.5px;
  background: var(--hc-bg-hover); color: var(--hc-text-soft);
}
.ticket-status-pill.status-open { background: rgba(249,115,22,0.18); color: var(--hc-warn); }
.ticket-status-pill.status-in-progress { background: rgba(34,197,94,0.18); color: var(--hc-success); }
.ticket-status-pill.status-resolved { background: rgba(148,163,184,0.22); color: var(--hc-text-muted); }

/* New ticket form */
.ticket-new-form { display: flex; flex-direction: column; gap: 12px; }
.ticket-new-header { display: flex; align-items: center; gap: 6px; }
.ticket-new-title { font-size: 15px; font-weight: 700; color: var(--hc-text); }
.ticket-field { display: flex; flex-direction: column; gap: 4px; }
.ticket-field-label { font-size: 12px; font-weight: 600; color: var(--hc-text-soft); }
.ticket-field-input, .ticket-field-textarea {
  width: 100%; padding: 8px 10px; font: inherit;
  background: var(--hc-bg); color: var(--hc-text);
  border: 1px solid var(--hc-border); border-radius: 8px; resize: vertical;
}
.ticket-field-input:focus, .ticket-field-textarea:focus { outline: none; border-color: var(--hc-primary); }
.ticket-context-preview { font-size: 12px; color: var(--hc-text-soft); }
.ticket-context-pre {
  margin-top: 6px; padding: 8px; background: var(--hc-bg-soft);
  border: 1px solid var(--hc-border-soft); border-radius: 6px;
  font-size: 11px; max-height: 120px; overflow: auto; white-space: pre-wrap;
}
.ticket-new-actions { display: flex; justify-content: flex-end; gap: 8px; }
.ticket-new-error { color: var(--hc-danger); font-size: 12px; }

/* Detail view */
.ticket-detail { display: flex; flex-direction: column; min-height: 100%; }
.ticket-detail-header {
  display: flex; align-items: center; gap: 8px;
  padding-bottom: 10px; margin-bottom: 10px;
  border-bottom: 1px solid var(--hc-border-soft);
}
.ticket-detail-subject {
  flex: 1; font-size: 14px; font-weight: 700; color: var(--hc-text);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.ticket-thread {
  flex: 1; overflow-y: auto; padding-bottom: 10px;
  display: flex; flex-direction: column; gap: 8px;
  min-height: 200px; max-height: 320px;
}
.msg-row { display: flex; }
.msg-row-user { justify-content: flex-end; }
.msg-row-agent { justify-content: flex-start; }
.msg-row-system { justify-content: center; }
.msg-bubble {
  max-width: 80%; padding: 8px 12px; border-radius: 14px;
  font-size: 13px; line-height: 1.45; word-wrap: break-word;
}
.msg-bubble.user { background: var(--hc-primary); color: white; border-top-right-radius: 4px; }
.msg-bubble.agent { background: var(--hc-bg-hover); color: var(--hc-text); border: 1px solid var(--hc-border); border-top-left-radius: 4px; }
.msg-bubble.system {
  background: var(--hc-bg-soft); color: var(--hc-text-soft);
  font-size: 11px; font-style: italic; border-radius: 10px;
}
.msg-body { white-space: pre-wrap; }
.msg-meta { font-size: 10px; opacity: 0.8; margin-top: 4px; }

.hc-reply-form {
  display: flex; gap: 8px; align-items: flex-end;
  padding-top: 10px; border-top: 1px solid var(--hc-border-soft);
}
.hc-reply-input {
  flex: 1; min-height: 40px; max-height: 120px;
  padding: 8px 10px; font: inherit; resize: vertical;
  background: var(--hc-bg); color: var(--hc-text);
  border: 1px solid var(--hc-border); border-radius: 8px;
}
.hc-reply-input:focus { outline: none; border-color: var(--hc-primary); }
.hc-reply-input:disabled { opacity: 0.6; cursor: not-allowed; }
.ticket-resolved-note {
  margin-top: 8px; font-size: 11px; color: var(--hc-text-muted);
  text-align: center; font-style: italic;
}

/* ── Chat panel ────────────────────────────────── */
.chat-panel { display: flex; flex-direction: column; min-height: 100%; }
.chat-status-dot {
  display: inline-block; width: 8px; height: 8px; border-radius: 50%;
  background: var(--hc-text-muted); flex-shrink: 0;
}
.chat-status-dot.online { background: var(--hc-success); box-shadow: 0 0 0 2px rgba(34,197,94,0.18); }
.chat-status-dot.away { background: var(--hc-warn); }
.chat-status-dot.offline { background: var(--hc-text-muted); }
.chat-start-view { display: flex; flex-direction: column; gap: 12px; }
.chat-agent-availability {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 12px; border-radius: 10px;
  background: var(--hc-bg-soft); border: 1px solid var(--hc-border-soft);
  font-size: 12px; color: var(--hc-text-soft);
}
.chat-agent-availability.online { background: rgba(34,197,94,0.08); border-color: rgba(34,197,94,0.25); color: var(--hc-text); }
.chat-agent-availability.offline { background: rgba(249,115,22,0.08); border-color: rgba(249,115,22,0.25); }
.chat-availability-text { line-height: 1.4; }
.chat-start-form { display: flex; flex-direction: column; gap: 10px; }
.chat-compose {
  width: 100%; min-height: 96px; padding: 10px 12px; font: inherit; resize: vertical;
  background: var(--hc-bg); color: var(--hc-text);
  border: 1px solid var(--hc-border); border-radius: 8px;
}
.chat-compose:focus { outline: none; border-color: var(--hc-primary); }
.chat-compose:disabled { opacity: 0.6; cursor: not-allowed; }
.chat-start-actions { display: flex; justify-content: flex-end; }
.chat-start-error { color: var(--hc-danger); font-size: 12px; }
.chat-identity-warning { font-size: 11px; color: var(--hc-warn); }
.chat-past-list { font-size: 12px; }
.chat-past-summary { cursor: pointer; color: var(--hc-text-soft); padding: 4px 0; }
.chat-past-summary:hover { color: var(--hc-text); }
.chat-past-items { display: flex; flex-direction: column; gap: 4px; margin-top: 6px; }
.chat-past-item {
  display: flex; align-items: center; gap: 8px;
  padding: 6px 10px; border: 1px solid var(--hc-border-soft); border-radius: 8px;
  cursor: pointer; background: var(--hc-bg);
}
.chat-past-item:hover { background: var(--hc-bg-hover); border-color: var(--hc-primary); }
.chat-past-status {
  font-size: 9px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px;
  padding: 2px 6px; border-radius: 8px; background: var(--hc-bg-hover); color: var(--hc-text-soft);
}
.chat-past-status.status-active { background: rgba(34,197,94,0.18); color: var(--hc-success); }
.chat-past-status.status-waiting { background: rgba(249,115,22,0.18); color: var(--hc-warn); }
.chat-past-status.status-ended { background: rgba(148,163,184,0.22); color: var(--hc-text-muted); }
.chat-past-time { font-size: 11px; color: var(--hc-text-muted); }
.chat-active-view { display: flex; flex-direction: column; min-height: 100%; gap: 8px; }
.chat-active-header {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  padding-bottom: 10px; border-bottom: 1px solid var(--hc-border-soft);
}
.chat-active-agent { display: flex; align-items: center; gap: 8px; min-width: 0; }
.chat-agent-name {
  font-size: 13px; font-weight: 600; color: var(--hc-text);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.chat-end-btn { padding: 6px 10px; font-size: 12px; }
.chat-thread {
  flex: 1; overflow-y: auto;
  display: flex; flex-direction: column; gap: 8px;
  min-height: 200px; max-height: 320px; padding: 4px 2px;
}
.chat-typing-strip {
  display: flex; align-items: center; gap: 8px;
  padding: 4px 12px; font-size: 11px; color: var(--hc-text-muted);
}
.chat-typing-name { font-weight: 600; }
.chat-typing-dots { display: inline-flex; gap: 3px; }
.chat-typing-dots span {
  display: inline-block; width: 4px; height: 4px; border-radius: 50%;
  background: var(--hc-text-muted);
  animation: hc-typing-bounce 1.2s infinite ease-in-out;
}
.chat-typing-dots span:nth-child(2) { animation-delay: 0.15s; }
.chat-typing-dots span:nth-child(3) { animation-delay: 0.3s; }
@keyframes hc-typing-bounce {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.5; }
  30% { transform: translateY(-3px); opacity: 1; }
}
.msg-seen { font-size: 9px; color: var(--hc-success); margin-left: 4px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.4px; }
.chat-ended-view {
  display: flex; flex-direction: column; align-items: center; gap: 12px;
  padding: 36px 16px; text-align: center;
}
.chat-ended-icon {
  width: 48px; height: 48px; border-radius: 24px;
  background: rgba(34,197,94,0.15); color: var(--hc-success);
  display: flex; align-items: center; justify-content: center;
  font-size: 22px; font-weight: 700;
}

/* ── Mobile / small viewport ───────────────────────── */
@media (max-width: 480px) {
  .help-center-floating .help-center-panel {
    right: 0; bottom: 0; left: 0; top: 0;
    width: 100vw; height: 100vh; max-width: none; max-height: none;
    border-radius: 0;
  }
  .help-center-floating .help-center-bubble { right: 16px; bottom: 16px; }
  .ticket-thread { max-height: none; }
  .chat-thread { max-height: none; }
}